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Privacy Policy

Effective Date: September 16, 2026

FLYP CO. ("FLYP," "we," "us," or "our") operates flyphome.comand the services reached through it: the public website and its property tools, the AI chat assistant, the client portal, text-message updates, video calls, electronic signing, and the internal system our team uses to run your project (together, the "Services"). This policy explains what personal information we collect, how we use and share it, and the choices you have.

Renovation work on FLYP projects is performed by Green State Restoration, LLC, a licensed Washington general contractor. Information about your project is shared with it as described in Section 4.

1. Who This Policy Covers

It covers everyone whose information passes through the Services: homeowners and prospective customers, real estate agents and brokerages who refer or represent them, contractors and vendors who work on projects, and visitors to the website.

2. Information We Collect

Information you give us

  • Contact details: name, email address, phone number, and mailing or property address, entered through our forms, the portal, or by phone and email with our team.
  • Property and situation details: the property you are considering, your goals for the sale or remodel, your timeline, your agent, and existing loans or liens you tell us about.
  • Messages: what you type into the AI chat assistant, notes and messages in the client portal, text messages you send to our number, and emails.
  • Files you upload: photos, documents and other files you add to the client portal or send to our team.
  • Signatures and signing details: your drawn signature, initials, the fields you complete on a document, and the consent you give to sign electronically.
  • Video and audio: your image and voice if you join a FLYP video call (see Section 5).

Information about the property from other sources

  • Public-record and third-party property data: assessed value, square footage, lot size, year built, parcel number, zoning, comparable sales, ownership of record, and recorded mortgages, liens and other encumbrances.
  • Geolocation of the property address (latitude and longitude) and map or street-level imagery of it.
  • When you enter a property with us, we run these lookups automatically so that our team can evaluate the project, and we may re-check recorded liens periodically while the project is open.

Information collected automatically

  • Website analytics: pages viewed, referring site, approximate location (country, region, city, derived from your network address), browser, operating system and device type. Our own analytics do not set cookies. We turn your network address and browser details into a visitor identifier that changes every day, and we do not store the raw address in analytics.
  • Performance measurements (page-load timings) reported to our hosting provider.
  • Security and audit records: the network address, browser and timestamp of sign-ins, one-time codes, portal actions, e-signature events and file uploads. These are kept so we can prove who signed what and detect abuse.
  • Session and preference storage in your browser, described in our Cookie Policy.

3. How We Use Information

  • Evaluate whether a property and situation fit a FLYP program and prepare estimates and proposals.
  • Run your project: scheduling, work orders, purchase orders, change orders, photos, documents, payoff and closing coordination.
  • Communicate with you by email, phone, text message (if you opted in), the portal and video calls.
  • Prepare, send, and store documents for electronic signature and keep the signing audit trail.
  • Answer questions through the AI chat assistant and let our team review those conversations to follow up and improve the assistant.
  • Transcribe and summarize recorded video calls so our team has an accurate record of what was discussed.
  • Measure and improve the website and the Services.
  • Send marketing communications you can opt out of at any time.
  • Protect the Services against fraud and abuse, and comply with legal obligations.

4. How We Share Information

We do not sell personal information, and we do not share mobile phone numbers collected for text messaging with third parties for their own marketing. We share information with:

  • The contractor and trades on your project. Green State Restoration, LLC and the subcontractors and vendors it engages receive the project details they need to do the work, including your name, the property address, scope, schedule and access instructions.
  • People on your transaction. Your real estate agent, and where the project is being paid at closing, the escrow or title company handling the sale, receive what they need to close.
  • Service providers that process information for us under contract. As of the effective date they are:
    • Supabase, database and file storage for the Services
    • Vercel, website hosting, deployment, web analytics and performance monitoring
    • Resend, transactional email (one-time sign-in codes, notifications, signing requests)
    • Twilio, sending and receiving text messages
    • Anthropic, the AI models behind the public chat assistant and our team’s CRM assistant, and the written summaries of recorded call transcripts; chat messages and call transcripts are sent to it to generate those
    • Google, address autocomplete and map imagery (Maps and Places)
    • OpenAI, speech-to-text transcription of the audio of recorded video calls (the video itself is not sent)
    • LiveKit, real-time video and audio for FLYP video calls
    • Cloudflare Turnstile, bot protection on sign-in and text-message opt-in forms
    • PropertyRadar, ATTOM Data Solutions and Regrid, property, ownership, parcel and recorded-lien data
    • Mailchimp, if we send you newsletters or marketing email
  • Professional advisors such as attorneys, accountants and insurers, as needed.
  • Authorities when required by law, subpoena or court order, or to protect our rights, safety or property.
  • A successor in a merger, acquisition, financing or sale of assets, subject to this policy.

5. Video Calls and Recording

A FLYP team member may invite you to a video call from a link we send you. Calls may be recorded, and screenshots may be taken during the call, so that the recording, an AI-generated transcript and a summary can be kept with your project file. Washington law requires the consent of everyone on a recorded call. You will be told before a call is recorded, and joining or staying on a call after that notice is your consent. If you do not want to be recorded, say so and we will not record.

6. Text Messages

If you opt in to project text updates, we send a confirmation text and then messages about your project. Message frequency varies with project activity. Message and data rates may apply. Reply STOP at any time to unsubscribe and HELP for help. Your consent to receive texts is not a condition of doing business with us, and your mobile number and opt-in status are never sold or shared with third parties for their marketing.

7. The AI Chat Assistant

The chat assistant on the website is automated. Conversations are stored and can be read by our team, and the messages you send are processed by Anthropic to generate replies. Do not enter Social Security numbers, account numbers or other sensitive financial information into the chat. The assistant can be wrong; it does not give legal, tax or financial advice, and nothing it says is an offer or a commitment.

8. The Client Portal

Portal access is by invitation. You sign in with a one-time code emailed to you; we do not store a portal password. The portal shows the jobs you are connected to, and lets you upload photos and documents, leave notes, and view the documents and photos our team has marked as visible to you. Signed documents are shown to you automatically. Files you upload are checked for type and safety, images are re-encoded, and everything is kept with the project file.

9. Data Retention

Project records, signed documents and their audit trails, call recordings and transcripts, and financial records are kept for as long as the project and any resulting obligations remain open, and afterward for as long as Washington law, tax rules, our contractor registration and lien or warranty periods require. Inquiry and lead records are kept so we can follow up and evaluate our programs. Website analytics are aggregated and the daily visitor identifiers cannot be traced back to you. You can ask us to delete information at any time (Section 11); we will do so unless we need to keep it for one of the reasons above.

10. Security

We protect information with encrypted connections (HTTPS), encrypted storage at our providers, one-time-code sign-in, private storage for uploaded files with time-limited download links, rate limiting and bot protection on public forms, and role-based access for our team. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Choices and Rights

Depending on where you live you may have rights to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain uses. Whatever your location, you can:

  • Ask what we hold about you, ask us to correct it, or ask us to delete it, by emailing admin@flyphome.com.
  • Opt out of marketing email using the unsubscribe link in any message.
  • Stop text messages by replying STOP.
  • Decline analytics measurement using the cookie banner, and turn on your browser's Do Not Track signal, which our own analytics honor.
  • Decline to be recorded on a video call.
  • Withdraw consent to sign electronically before you sign, and request a paper copy of any document.

We will verify requests before acting on them and will not discriminate against you for exercising these rights.

12. Children

The Services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided information to us, contact us and we will delete it.

13. Changes to This Policy

We will post changes on this page with a new effective date. If a change materially reduces your rights, we will also notify people who have an open project or portal account by email.

14. Contact Us

FLYP CO.
Seattle, WA
Email: admin@flyphome.com

FLYP